Support Portal

1. In your browser, type in www.helpdesk.bss.com.ph (https://bsshelpdesk.ladesk.com) 2. Select _Login_ 3. Select Register 4. Type in your _email address_ and _Full Name_ 5. Click _Register_ button 6. A message _"Registration successful. Please check your email and follow link in the registration email to set up your password and activate account" _will appear. 7. Open your email and locate email sender _"BSS Helpdesk". _If you can not locate it, please check your SPAM or JUNK fold...

1. Login to BSS Support Website. www.helpdesk.bss.com.ph (https://bsshelpdesk.ladesk.com) 2. Select _Submit Ticket_ 3. Fill-up the form. Make the information as complete as possible. A. Subject - Indicate the Process Name: Followed by the Issue/Concern (Top level or summary only) Example: Blank RFQ: Not Printing B. Message - Indicate the details. Please be specific as possible to eliminate message from going to you (where we ask for more details) and back to us (waiting for your response...

1. Login to BSS Support Website. www.helpdesk.bss.com.ph (https://bsshelpdesk.ladesk.com) 2. Select _My Tickets_ 3. You can filter the content by selecting "All tickets", "Open" or "Closed" Open - this covers all open and answered tickets Closed - this covers all resolved tickets 4. To display the status of a specific ticket, select it from the list. 5. Once displayed, * Select _Reply _ - to comment on the response of the technical support staff - to answer the inquiry...

1. On the Login Page, Select _Reset Password_ 2. Enter your _username (email)_ and the _Code from the Picture_ then Select _Request New Password_ 3. A message _"Within a few minutes you will receive instruction on how to reset your password"_ will appear. 4. Open your email and locate email sender _"BSS Helpdesk". _If you can not locate it, please check your SPAM or JUNK folder. 5. Select _Reset password_ 6. Nominate your password then select _Login_ 7. Password Reset Successfu...